Van Dijk Group named 'Best Dealer' in Volvo Trucks' customer satisfaction survey for the 14th time and also wins award for 'Best Workshop'

Van Dijk Group has again been recognized as the best dealer in Volvo Trucks' customer satisfaction survey. In addition, their location in Culemborg also won this year's award for "Best Workshop" - a recognition of their service and customer focus.

Customer Satisfaction Survey

The Retail Excellence surveys (REx) from Volvo Trucks are an important measure of dealer and workshop performance. These surveys measure various aspects of customer satisfaction, including service quality, customer interactions and overall satisfaction.

Best dealer and workshop

Based on the customer satisfaction survey conducted among customers of Volvo Trucks dealerships in 2024, Van Dijk Groep achieved the highest average score of the interviews conducted in both sales and aftersales areas and may therefore call itself "Best Dealer 2025. "Success is no accident," says Roeland Ruygt, managing director of Volvo Trucks Netherlands. "It is inspiring to experience the commitment of the employees of the Van Dijk Group and to see it lead to this great result."

The prize for "Best Workshop 2025" was awarded to Van Dijk's location in Culemborg. The branch even achieved a score of 100% satisfaction in the area of after-sales.

'Excellent service and customer focus'

Customers appreciate Van Dijk Group for their excellent service and customer focus and consider them a reliable and pleasant partner. They praise always being there for their customers, the fine people with a lot of knowledge who work there and the good accessibility. The service is perceived as "fantastic and customer-friendly," with mechanics who do good work and provide high-quality maintenance. Customers also appreciate the involvement and thoughtfulness in solving problems. The workshop is also praised for the good reception of drivers and the care provided while waiting.

Fourteen times 'Best Dealer'

Van Dijk Group has an impressive history of success in Volvo Trucks' customer satisfaction survey. In 15 years, they have been named best dealer 14 times. "Delivering quality and our employees' focus on customer satisfaction has helped us retain this title. We remain committed to providing the best service and support to our customers," said Van Dijk Group general manager George Seitzinger proudly.