Information for Sitelink3D users

Topcon is constantly working to improve its products and services with the goal of making you more productive and efficient. Because you are using our Sitelink3D and/or Support Desk services linked to your machine control system, you are receiving this letter.

Pay by use 

Until now, Sitelink3D and Support Desk V1 was a subscription service. By purchasing an annual subscription, the user received the associated services that fit within the subscription. Effective July 1, 2021, this will change and Sitelink3D and Support Desk V1 will be phased out and we will move to Version 2. So Sitelink3D and Support Desk V1 will soon NOT work anymore.The difference with the Sitelink3D and Support Desk V1 is that we will use a different payment module: Pay by Use. Why would you want to pay if you are not using the service?

Servicepoints

Sitelink3D and Support Desk V2 operate on a service point basis. For your own Topcon account, you purchase Service points in bundles of 500, 5000 or 25000. When you start using your machine control system (possibly with associated SIM card), you pay with service points. So as soon as you start using your GPS set, service points are deducted from the balance purchased. The usage session is per day. The usage includes any sim card and the service points are valid indefinitely.

IMPORTANT - What should I do?

Because there are several options for you as a customer, it is necessary to ask your account manager for advice. Once you know what you want, you can start purchasing Service points. This can also be done by sending a mail to customerservice.nl@topcon.com . Please do so by June 30, 2021. Before ordering you can create your account here, register your products This is part of the purchasing process. Purchasing Service points online is NOT possible at this time, so you will simply receive an invoice from us for the purchased Service points.

Support desk 
If you have not purchased a SIM card, Support Desk or Sitelink3D subscription from Topcon in the past, then you basically have not been able to use our 'Remote Assistance' service. However, we have helped users as 'goodwill' in the past. With the introduction of the new billing system, this is no longer possible and we can no longer remotely watch with you and take action. If you do want that extra 'remote help', please contact your account manager to inquire about the possibilities.

We assume that you have been sufficiently informed about the new platform, but certainly understand if there are still questions. You can contact your account manager or our Support department, available by phone at 033-2992939.