Good and fast service for the lowest possible total cost of ownership

When you supply top brands and add engineering and testing qualities, you are assured of the most reliable equipment based on sustainable technology. Sandfirden Technics supplies Scania and Agco diesel and gas engines and generator sets and high-quality Thordon bearings for both marine, hydro and pump industries. The goal - to achieve the lowest possible total cost of ownership for the customer through a transparent and pleasant process - stands or falls with good service. And Sandfirden has that covered!

Tech Support 

Gunnar Hoting, head of service and warranty at Sandfirden Technics: "Our products do what they are supposed to do and continue to do it. Because they are durable and reliable, just like our service. We find that Tech Support makes a big difference for customers. It all starts with good knowledge and expertise. Of course of the technology, but also of the customer's processes. Our service department is constantly gathering, strengthening and improving knowledge and skills. Knowledge transfer in various forms and of various specialties ensures optimization of our service. The short lines of communication with suppliers are also an advantage. For example, our R&D department provides feedback to suppliers based on experience gained in the 'field', so that products and processes can be optimized even further."

A good start is half the battle

"New engines have after-treatment systems that make the installation process more complex: after all, more than just an engine is being built. Since customers sometimes do some of the installation themselves, checking correct installation is very important. This is why our service specialists contact the customer as early as the transition from project phase to installation. We have a huge amount of expertise ready in the area of commissioning and via remote service we can even watch along with the customer." Automation contributes to the quality and speed of work preparation. Sharing reports in a faster and easier way also makes a difference in the response time to a solution. "Speed and transparency are unprecedentedly important factors in the process of achieving the lowest possible cost of ownership for the customer." Sandfirden Technics provides excellent service internationally. "Our technicians come all over the world because of the confidence in quality and speed of our service as well as the availability of an extensive range of spare parts in our warehouse," Hoting concludes.